FIND THE ANSWERS
TO YOUR QUESTIONS
How Can We Help?
Do You Offer Samples?
If you want to try our detergent strips but don't want to commit to a full box yet, we offer a Travel Pack which contains 6 strips/loads.
What are the ingredients?
Laundry Detergent Sheets Hero Ingredients:
Enzymes - Powerful enzymes to lift stubborn set-in stains. Formulated to effectively remove protein stains including food (eggs, baby formula, dairy products), blood, sweat, mud & dirt.
Sapindus Mukurossi - Commonly known as "soap nuts" produces a foam and works as a natural surfactant to trap dirt and remove it.
Camilla Japonica - A natural softener and degreaser. Cold-pressed oil sourced from the seeds of a plant native to Japan.
Kaolin - Highly absorbant cleanser and deodorizer. This mineral clay helps give our sheets their shape.
Sunflower Seed Oil - Protects fabrics from discoloration and naturally softens.
Full Ingredient List:
Sodium Lauryl Sulfate, Kaolin, Glycerin, Water, PVA, Lauryl Glucoside, Cocoamidopropyl betaine, Lauramidopropylamine oxide, Sodium Citrate, Citric acid, Tetrasodium glutamate diacetate, Helianthus annuus (sunflower) seed oil, Sapindus Trifoliatus fruit extract, Camellia Japonica seed oil, Sodium bicarbonate, Enzymes
Free From:
Parabens, Phthalates, Optical Brighteners, Dyes, Phosphates, Formaldehyde, 1,4 dioxane, StarchHow may laundry detergent sheets should I use?
Place your clothes into your washing machine and simply add the detergent strip on top of your clothes.
1 strip = 1 load
2 strips = more cleaning power
3 strips = heavy loads like bedding and towels
One regular load is approximately 5KG of lightly soiled laundry, or the equivalet of one cup of liquid detergent or one pod - without the mess.Is kind laundry safe to wash with silk, wool, cotton, or any delicate fabric?
Kind Laundry is safe to use on all types of fabrics. However, just like any new product, you may want to do a small test to be sure.
What water temperature should I use when washing?
Our laundry detergent strips work effectively in either cold or hot water settings.
Can I use them in H.E. (High Efficiency) washing machines?
Yes. Since Kind Laundry strips do not contain concentration of suds, as you'd normally find with most liquid or powder detergents, it will also work effectively in high efficiency washing machines.
Do I need to place the sheet/strip inside the detergent dispenser in my washing machine?
Nope. Whether you have a front or top load washing machine, you just simply throw the detergent sheet with your clothes and you can begin your wash cycle.
Manage My Subscription
How does my subscription work?
Your subscription offers convenience and flexibility. With each shipment, you'll receive your chosen products with a 15% discount applied automatically.
You have the freedom to customize your subscription according to your needs. You can change the frequency of deliveries to every 2, 3, or 4 months, or even pause it temporarily if needed. Additionally, you can swap products within your subscription to try different options.
If you have any questions or need assistance managing your subscription, our customer support team at hello@kindlaundry.com
How can I manage my subscription?
To manage your subscription, simply log in to your account on our website and navigate to the "Subscription Management" section.
From there, you can view details of your current subscription, including delivery frequency, upcoming shipments, and billing information. Depending on the options available, you can modify (change the delivery frequency), or cancel your subscription.
If you need further assistance, feel free to reach out to our customer support team for help at hello@kindlaundry.com
Can I change the frequency of my shipments if I have too much product?
Certainly! If you find that you have too much product and would like to adjust the frequency of your shipments, you can easily do so. Simply log in to your account and navigate to the subscription settings.
From there, you can modify the frequency of your shipments to better suit your needs.
If you need any assistance with this process, feel free to reach out to our customer support team at hello@kindlaundry.com.
Can I buy products without subscribing?
Absolutely! You can purchase products without committing to a subscription at any time. Simply visit our website and make a one-time purchase.
However, we encourage you to consider our flexible subscription option, which allows for easy adjustments, pauses, or cancellations to suit your needs.Can I skip or delay my next subscription order?
Certainly! You have the flexibility to skip or delay your next subscription order. Simply log in to your account and navigate to the subscription settings.
From there, you can easily manage your upcoming orders and choose to skip or delay as needed.
If you encounter any difficulties or have further questions, our customer support team is always available to assist you.
How can I swap or edit my order for the 32-pack product?
To swap or edit your order for the 32-pack product, simply log in to your account on our website.
From there, navigate to your order history or subscription settings, where you'll find options to modify your order.
If you need any assistance or have specific requests, feel free to reach out to our customer support team at hello@kindlaundry.com, and we'll be happy to help you with the process.
How can I change or update my credit card information for payment?
To update your credit card information for payment, simply log in to your account on our website.
Navigate to the payment or billing section, where you'll find options to edit or update your credit card details.
If you encounter any difficulties or have further questions, please don't hesitate to reach out to our customer support team for assistance at hello@kindlaundry.com.
How can I change my shipping address under my subscription?
To update your shipping address, simply log in to your account on our website.
Navigate to the shipping or address section, where you'll find options to edit or change your shipping address details.
Ensure to save the changes to ensure your future shipments are sent to the correct address.
If you have any questions or encounter any issues, feel free to reach out to our customer support team for assistance at hello@kindlaundry.com.
How can I edit the next order date?
To adjust the next order date, log in to your account on our website.
Navigate to the subscription settings or order details section, where you can modify the scheduled date for your next order.
Once you've selected the desired date, be sure to save the changes to ensure your order is processed accordingly.
If you need further assistance or encounter any challenges, don't hesitate to reach out to our customer support team for help at hello@kindlaundry.com.
Shipping & Returns
How can I track the order?
You may use this link to track the status of your order.
*Prepare your email address, and your zip code.Where do you ship from?
We ship from Toronto, Canada. For US orders, we mostly use USPS and it only take 2 - 7 business days to arrive. In some special cases, we will use private carriers to ensure your order arrives to you as quickly as possible.
When will I receive my order?
Orders from the US: Delivery time is approximately 2 - 7 business days once you receive your shipping email confirmation.
Orders from outside the US: Delivery time is approximately 5 - 14 business days once you receive your shipping email confirmation (depending how strict the Customs in your Country is).What is your subscription cancellation policy?
You have until midnight the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.
What is your return policy?
In the event of damaged or defective items, please email us at hello@kindlaundry.com with the subject line "Return: Damage or Defected item with your order #" along with a photograph, and we will promptly investigate and, if necessary, send you a new product within 2 business days.
If you're not satisfied with the product for any reason, our satisfaction guarantee covers refunds within 60 days from the date of delivery. Simply email us at hello@kindlaundry.com with your order number. Please note that the refunded amount will reflect the product purchase price. For any further inquiries or assistance, contact us at the same email address.
How do I use the Laundry Detergent Sheets?
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Tell me more about your shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CAN'T FIND THE ANSWER YOU NEED?
Reach out to our team via live chat, phone or email.