FAQ

DO YOU OFFER SAMPLES?

Unfortunately we currently do not offer any samples. However, you're backed by our 100% Satisfaction Guaranteed offer. You can purchase our single box and if you're not completely satisfied, we will issue a refund (excludes shipping fee). 

WHERE DO YOU SHIP FROM?

We ship from Toronto, Canada. For US orders, we mostly use USPS and it only take 2 - 7 business days to arrive. In some special cases, we will use private carriers to ensure your order arrives to you as quickly as possible. 

 

DELIVERY TIME

Orders from the US: Delivery time is approximately 2 - 7 business days once you receive your shipping email confirmation.

Orders from outside the US: Delivery time is approximately 7 - 14 business days once you receive your shipping email confirmation (depending how strict the Customs in your Country is).

RETURNS & EXCHANGES

What is your cancellation policy?

You have until midnight the same day you placed your order to cancel your order and receive a full refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 business days.

If for any reason you're not satisfied with the product, we will issue a full-refund. Simply email:  hello@kindlaundry.com along with your order number. 

If you have further inquiries, please contact: hello@kindlaundry.com

Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.