RETURNS & EXCHANGES
What is your order cancellation policy?
You have until midnight the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.
What is your subscription cancellation policy?
All subscription cancellation can only be processed after a minimum of 3 charges. Once the minimum of 3 charges has reached, you'll find an option to cancel your subscription on your customer portal. We will unfortunately not accept any cancellation requests before the 3 charges minimum is reached.
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 business days.
If you're not satisfied with our product for any reason, simply email us for a refund.
Our no hassle 30 Day Satisfaction Guarantee is only applicable to the single box purchase. If you have never tried Kind Laundry before, we highly recommend you purchase the single box first before purchasing the 3, 6, 10 box bundles or subscriptions.
If you have further inquiries, please contact: firstname.lastname@example.org
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.