Refund Policy


What is the return policy?

If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 business days.

30 Day Satisfaction Guarantee
This is only applicable to the single box one-time purchase. If you have never tried Kind Laundry before, we highly recommend you purchase the single box or travel pack first before purchasing the 3, 6, 10 box bundles or committing into a subscription.    

What is your order cancellation policy?

You have until midnight (12:00AM EST) the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order past midnight, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

If you're not satisfied with our product for any reason, simply email us at

What if I entered the wrong address?

While we are limited to make changes on an order after it has been placed, we will make every effort to fix this if the order has not yet been prepared for shipment.  Please contact us immediately. We will also make every effort to get your order to you. You may, however, be responsible for shipping costs for the reshipment of your item(s).


Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.