Refund Policy

RETURNS & EXCHANGES

 

What is your subscription cancellation policy?

All subscription cancellation can only be processed after a minimum of 3 charges. Once the minimum of 3 charges has reached, you'll find an option to cancel your subscription on your customer portal. We will unfortunately not accept any cancellation requests before the 3 charges minimum is reached. 

What is the return policy?

If your product is damaged or defective, please kindly email us with the subject line “Return: Damage or Defective item with your order #” along with a photograph so we can immediately look into sending you a new one. Once we received your information and it is sufficient, we will reship a new one within 2 business days.

30 Day Satisfaction Guarantee
This is only applicable to the single box one-time purchase. If you have never tried Kind Laundry before, we highly recommend you purchase the single box or travel pack first before purchasing the 3, 6, 10 box bundles or committing into a subscription.    

What is your order cancellation policy?

You have until midnight the same day you placed your order to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped out to you.

If you're not satisfied with our product for any reason, simply email us at hello@kindlaundry.com.


Shipping

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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  • info
  • Your next order of Cacao / Refill for $39.90 is scheduled for Mar 20 Reply 'Modify Order' to make changes :)
  • modify order
  • Hi Victor, please reply with a number to modify your upcoming Mar 20 order of Cacao / Refill:
    1. Swap Flavors
    2. Skip Upcoming Order
    3. Update Quantity
    4. Update Billing Info
    5. Update Shipping Address
    6. Update Next Charge Date
    7. Add One-Time Item
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  • Hey Victor - Are you sure you want to skip your order for Cacao / Refill scheduled for Mar 20? If so, please reply 'yes' to confirm or 'no' to keep.